Coloration
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La couleur coule après une douche
Bonjour, J’ai acheté une coloration que vous estimez sur mesure que vous m’avez vendue très cher mais qui ne tiens pas 2 secondes car quelque soit la durée de l'attente, part après la douche.je ne comprends vraiment pas pourquoi vous avez fait ça.J'attends de votre part une explication qui tient
Antwort unserer Experten
Deception - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas tenu après le rinçage. Nous souhaitons trouver une solution afin que vous obteniez la meilleure couleur qui soit. Nous allons revenir vers vous par email pour vous aider. Veuillez vérifier votre boîte de réception pour plus d'information.
2nd plan change and still total hair is not covered
Still have grey hair and different colors top vs sides... Its only OK but is not rigth
Antwort unserer Experten
Hi Sergio! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you.
produit null!
produit null! il ne tient pas 02 jours! arnaque de chez arnaque!!!!!!!!!!!!!!!!!
Antwort unserer Experten
Anis T. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider et trouver une solution. Veuillez vérifier vos emails pour plus d'information.
Head colour good - beard colouring not sufficient
I’m pleased with the head hair colour but the beard colour is not sufficient - as I trim my beard weekly as I keep it short - the colour is lost after about a week or 2 - there should be a kit to allow regular touch ups
Antwort unserer Experten
Hi Patrick! We are sorry to hear your dye is not sufficient for your bear. Please check your emails, we got back to you to help you further.
Disappointing
Looking at the commercials of the product ordered this and tried. Great packaging but results are complete disappointment. Not a single grey hair of mine turned black. Time and money both waste.
Antwort unserer Experten
Muralidhar R. - We appreciate your feedback here at Colorsmith! We are so sorry that you were not satisfied with the outcome of your hair colour application. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
non acquistate
A me hanno mandato un'altra confezione (che io non ho ordinato) dopodichè, secondo loro, lo dovevo spedire a Londra, dunque 27€ di spedizione senza rimborso.....secondo loro uno lo spedisce??....dai vergogna!!!!!
Antwort unserer Experten
Mirco C - Siamo così dispiaciuti per questa confusione. Su Colorsmith puoi effettuare un ordine una tantum o ottenere la nostra offerta promozionale con il nostro Piano Colore. Queste informazioni sul nostro servizio ricorrente sono disponibili prima del pagamento. Il Piano Colore è molto flessibile e può essere messo in pausa, modificato o annullato in qualsiasi momento sul tuo account o contattandoci. Ti abbiamo contattato via e-mail per discutere ulteriormente la questione.
Not interested
Colour it's not what I expected to dark! Stop taken my money from my account! I don't need this shit! Sorry I didn't subscribe for it!
Antwort unserer Experten
Hi Marius! We are so sorry to hear your colour was darker than expected. Please check your emails, we just got back to you to help you further.
Order not received
Order not received yet
Antwort unserer Experten
Abhi A.- Thank you for reaching out to us here at Colorsmith! We are sorry to hear that you have not received the order yet. Your satisfaction is our top priority. We guarantee that. We would like to work with you on a solution so that your color wishes can be fulfilled 100%. Our customer service will contact you by email and will be happy to help you.
3 strikes you’re out
This is the third time I’ve used your product. This time I had Dawn the girl who cuts my hair do it. Same results! It doesn’t totally cover my grey. The color doesn’t last long. Please cancel my subscription.
Antwort unserer Experten
Jack - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Scam company
Just a scam company, taken my money, but never received any products..
Antwort unserer Experten
Kelvin B. - Thank you for your feedback. We are truly sorry to hear that you didn't receive your order. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.