Coloration
642 Kundenbewertungen
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Unwanted delivery and charge
I signed up for a trial and the product burned my skin and was expensive. I then got another box, I thought it was a mistake, then I got another. I contacted them for a refund and got no response
Antwort unserer Experten
Hello Geoff, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
terrible color
wanted medium ash brown, results were dark, dark brown or black Had to wear a cap for Holidays.
Antwort unserer Experten
Hello Frank, Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Doesn't work
Followed all info, applied it, it didn't take at all
Antwort unserer Experten
Hi Paul! We are sorry to hear your color didn't take. Please check your emails, we got back to you to help you further.
Poor customer service
I ordered a sample bottle, but to my shock, I was automatically enrolled in a subscription without my consent! I've emailed them three times, and they still haven’t responded or canceled the subscription. This is beyond frustrating! Their customer service is terrible, and the product didn’t even live up to the ridiculous hype they advertise. Avoid this company at all costs
Antwort unserer Experten
Hi Dale! We are so sorry for any misunderstanding with your Color Plan, and to hear about your personal experience with us. Please check your emails, we got back to you to help you.
Pas couvrant
N’a pas coloré
Antwort unserer Experten
Jean Rodrigue D. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçu par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
no me cubre muy bien las canas.
QUIERO CANCELAR. NO ME CUBRE MUY BIEN LAS CANAS.
Antwort unserer Experten
Hola, Antonio: Sentimos que tu color no haya cubierto las canas. Revisa tus emails, te acabamos de escribir para seguir ayudandote.
Did not work at all.
Colour matching no where near. No thanks.
Antwort unserer Experten
Hi Justin! We are sorry to hear your color didn't work. Please check your emails, we got back to you to help you.
Useless fraud
It's barely during a day for the beard and besides, second order was shipped even after cancelling. Even though was never received and there's no answer to the refund claiming
Antwort unserer Experten
Hi Martí: We are sorry for any misunderstanding or inconvenience online. Please check your emails, we got back to you to help you.
Messy, stinky, and doesn't work that well
Its a big mess, not easy to use, it gets all over your face, and it doesn't work that well. The cheap options work much better
Antwort unserer Experten
Hello Edgar, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Bad
It didn’t work it’s too drippy leaves stain and color match is useless.
Antwort unserer Experten
Rehan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!