Coloration
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Not what i expected
it was supposdley upped so my beard stays darker but this time the greys were back in around 6 days, its supposed to last longer than that
Antwort unserer Experten
Mikael -We are sorry to hear that you were disappointed by the gray coverage of your recent colour application. Your results are important to us, and we take our Colour Satisfaction Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hair color didn't
Not sure what happened, the first time I used your color it worked well, maybe a bad lot? If I recieve another replacement kit at no cost and it works I'll edit my review.
Antwort unserer Experten
Nicholas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
good natural effect as crafted but too fast to fade away
it's a good product. But this last batch give me itchiness compare to other times. Also has to remark that it fade away quiet quickly, specially who's take often showers, swimming on sea, sun...
Antwort unserer Experten
Massi - Thank you for your feedback. We're so sorry to hear that you have had a reaction to our colour, and it didn't last as long as expected. Our customers' satisfaction is our priority, so we want to work with you to see how we can arrange that. Please keep your eyes out for an email from us shortly.
Non al 100% coprente
Il colore è giusto, ma, pur seguendo attentamente le istruzioni, alcuni peli della barba sono rimasti bianchi.
Antwort unserer Experten
Michele F. - Grazie per il tuo feedback! Ci dispiace molto che tu non sia soddisfatta della copertura dei capelli bianchi del tuo colore. La nostra Garanzia di Soddisfazione Colorsmith è un nostro impegno costante e lavoreremo con te per raggiungere i tuoi obiettivi di colore. Ti preghiamo di attendere la nostra email per i passaggi successivi.
The color comes off
After asking to change the color type the new color still came off after a few days. This is a very expensive color and I was expecting to last at least a month.
Antwort unserer Experten
Daryoush - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Didn’t stay
I used my 1st box of color on my head and beard on Friday. Everything was easy to apply, but even after washing the color out I could see how much of my beard that the color didn’t hold to. Now 3 days later and even less of my beard held the color. I followed the instructions to a T, but it doesn’t seem like an effective product for coloring my beard.
Antwort unserer Experten
Sean, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Décevant
Étant client depuis plusieurs mois cela n'est pas satisfaisant car malgré tout malgré plusieurs commandes et réclamation le résultat de la couleur est décevant et en plus vu le prix elle ne tient pas longtemps... Je ne pense pas poursuivre mes achats si le service client n'intervient pas...🤞🏻😱 Je vais demander le remboursement 👍🏻
Antwort unserer Experten
Stéphane L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçu par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes.
Delivery painfully slow
I can’t remember the last time I’ve waited this long for a product, and when it comes to hair dye, you kind of want it pretty soon. I know they have an auto option, but I don’t typically need it once a month as it stands you more or less have to order it about two or three weeks before you expect to need it … which is basically unworkable
Antwort unserer Experten
Girlfriend - Thank you for sharing your feedback with us. We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. Please let us know if there is anything else we can do to help!
Pas satisfait
Couleur pas adaptée Merci de rembourser
Antwort unserer Experten
Sebastien D. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information.
Hair color came out well, but Still having beard trouble
I'll give it one more try - maybe I'll keep the beard treatment on 3-5 minutes longer and see what happens
Antwort unserer Experten
John - We’re sorry to hear that! Your order is fully backed by our Color Happiness Guarantee. Your colorist will review your feedback for your next order! Please let us know if there is anything else we can do to help!