Coloration
642 Kundenbewertungen
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Perfect shade
I love the product I actually switched from eSalon because it gives me the color range I want. My only complaint is I don't have time every 5 weeks to put on new color I wish it lasted a little longer the only reason I gave you four stars instead of five
Antwort unserer Experten
Claude - We’re truly sorry that our color did not meet your expectations of longevity. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Works as advertised
No problems but I'm still trying to find the right color. Light brown is too ight. I am also trying to determine the coloring intervals.
Antwort unserer Experten
Larry - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Color is great but..
I gave it 4 stars only because it dried my skin really badly to the point of flaking all over where I applied it, and also made it really itchy. The color looks very natural and I was surprised that it didn’t stain my skin like other brands I’ve used. I guess my skin is too sensitive to something in the formula, or I may be allergic to something in it that I’m yet not aware of.
Antwort unserer Experten
Joel - We’re truly sorry to hear that you may have experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
first time
The overall color was great. However, I had my hair cut short on the side and the color did not cover the gray very well; in fact, there was clear line between where the color took and where it didn't.
Antwort unserer Experten
Gerald - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Almost right
Did a good Jon is parts of my hair, but the some gray was almost all gray is areas.
Antwort unserer Experten
Ted - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your Colorsmith custom color! We look forward to the next opportunity to delight you!
Color change
Can you add a little more dark brown to my color?
Antwort unserer Experten
Mark - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Unexpected surprise
The pluses- great customer service - easy to use The color itself was perfect and exceeded expectations. The result was better than my last half Dozen professional visits . The only negative Which was minimal is that my hair pulls red and with This try it did happen although very very minimal and customer service was right on it with a solution for next time . I would highly recommend Colorsmith
Exactly As Promoted!
Going almost completely gray on the sides in my early 50's, my daughters hauled me to a salon as a birthday present and insisted on gifting me with a color job. Afterwards, I gravitated to a store-bought brand. Try as I might and following their instructions and timing meticulously, it always ended up too dark. Then when my hair grew just a little, there was a definitive dye line. I saw a colorsmith ad on Facebook and decided to give it a try. Completing the simple online form was a breeze, but I needed more assistance and was promptly contacted by a real person who knew what they were doing. When it arrived, the box had everything I needed and easy, clear instructions. I guess they thought I'd be extra messy because they included TWO pair of gloves. HaHa! Like with the store-bought brand, I followed their instructions to the letter. My results? EXACTLY what I wanted -- a perfect blend that covered about 3/4 of my gray. I am 100% pleased with the results. Even better, the wife and daughters love it!
Darker than expected
The application and instructions were super easy, but the color is much darker than expected. It says dark blonde, but my color turned out to be a brownish/red (I have red in my hair as well).
sucks
turns the hair red!!!
Antwort unserer Experten
Hello Dimitris, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!