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I cancelled my order and too expensive and very bad smell of the product
Hi Abey! We are so sorry to hear that your hair color hasn't met your expectations, and also to see you go. Please check your emails, we just got back to you to help you further.
not for me.
Hi Ifran! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Horrible.
Hola, Diego: Sentimos que hayas tenido alguna dificultad online. Por favor, revisa tus emails, te acabamos de escribir.
Ça fait deux fois que je pensais avoir annulé cette ‘abonnement ‘ (non-voulue! Voultjuste essayer — mais même avan d’essayer, arrive la suite!) A fini par essayer — inefficace en plus! ARRÊTEZ CETTE ARNAQUE — ANNULER MON ABONNEMENT NON VOULU TOUT DE SUITE!!!!!!!!!
Don D.- Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous n'êtes pas satisfait de votre coloration. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, lors de votre première commande, vous aviez souscrit à notre Abonnement Couleur en choisissant nos offres de réduction. L'Abonnement est flexible et peut être modifié ou résilié à tout moment. Nous vous avons envoyé un email afin de vous aider.
Not satisfied
Hi Manjinder! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Color did not cover my gray on my hair or Beard. Hopefully you all will give me credit
Ronald - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Did not color most of the grays. All gray hair visible in 1 week
Gopala - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right.
I didn't like mix is one time use and throw away solution. I have short hair, I would like to use mix for multiple times in a month. Each order cost me $30 which is expensive
Rajavenkata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It did not really cover my gray hair
Emil - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Did not work, and months later still no reply from anyone when they said they will offer me a darker shade for free to see if it works
Hi Mark: We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further.